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One of the most critical responsibilities of an IT project manager is keeping a project on track. Clients don’t like surprises, especially the kind that cost time and money. When it’s your reputation at stake, you want to be sure you’re managing the client’s expectations appropriately. Doing so means striking a careful balance between meeting the clients’ business goals and staying realistic when navigating the inevitable bumps in the project’s road.

As anyone who works in the IT field knows, some project delays may simply be unavoidable. So how do you keep your clients happy? It’s all about managing – or exceeding – the client’s expectations.

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If you have a website, or a blog, and you want more traffic to it, please read this post carefully.

I bought erica.biz and moved my blog over to it in December 2007. At the time, I had negligible traffic and only 70 subscribers–mostly my real-life friends.

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Travelling to Somaliland is now easier with the launch of direct flights to the city of Hargeisa in the country by East African Safari Air Express.

This follows the signing of a bilateral trade agreement between the airline and the Government of Somaliland last year.

However, no bilateral agreements have been put in place between the Kenyan government and the country

The firm will be operating scheduled flights twice a week, on Tuesday and Saturday’s.

Mr Hussein Ali Duale, minister of Finance of Somaliland, said this is bound to open the country to trade from the East African Community.

The two-hour flight from JKIA cuts down on a tedious 12-hour journey of connecting flights.

Working as a marketing consultant is as much about finessing the client relationship as it is about developing effective marketing campaigns. Your business’s survival depends on customer satisfaction, so earning and keeping your client’s trust is a big part of your job.

How do you do it? It’s all about managing – or even exceeding – the client’s expectations and the keys to success are clear documentation and effective communication.

The Project Proposal

Managing customer expectations starts with being a good listener, understanding the client’s needs, and then translating those needs into a project proposal.

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This is a guest article by Flexo from Consumerism Commentary. Flexo is currently on a ten-day, ten-venue tour.

The harder you try to succeed, the more failures you will accumulate. Here’s my story:

Flexo’s Failure

I enjoy performing in stage plays, and a play was the scene of one of my failures. I’ve always been the last actor to memorize my lines in the script, being “on book” usually through the final rehearsals before the first performance. My lack of preparedness finally caught up to me while in mid-performance my recurring dream came true: I forgot my lines.

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